Durham Constabulary

Durham Constabulary now live with Policing’s new identity service

The newly introduced IAM (Identity Access Management) service, which is being rolled out across policing, will help enable better cross-force and cross-partner collaboration, save valuable time and deliver enhanced security for policing information.

Currently in Technical Pilot ahead of a wider rollout to staff across Durham Constabulary, the new IAM will also enable officers and staff to securely access the information they need through simply using a single log-in.

This feature, once implemented more widely, will ease the burden that frontline staff face owing to the need to access multiple data services and IT systems for information, which can be time consuming and requires staff to remember multiple passwords.

Recent reports show that NHS staff need to log in to as many as 15 different systems when tending to a patient, with each programme requiring its own login details. While policing uses fewer systems on a day-to-day basis, the new IAM service will ensure that right people can access the right information and help free up more staff time each day.

Durham Constabulary has gone into live operation with the IAM’s Joiner, Mover, Leaver (JML) module. This provides a single-identity for all accounts linked to the force’s more than 1,200 officers and staff.

Durham Constabulary is now in live operation with policing’s nationally-supported identity service

The IAM service is the latest step in the work the NEP (National Enabling Programmes) is doing to transform ways of working in the 43 police forces across England and Wales. It builds on the NMC (National Management Centre) cyber protection facility, which is in live operation with Durham and 19 other forces, as well as the introduction of cloud-based productivity services based on the Microsoft 365 suite of applications.

Reducing administrative burden, improving access for officers

The IAM service provides improved operational efficiency by reducing the administrative overhead related to managing user identities and automate the on-boarding and management of users. This will reduce the time taken to provision and revoke access to systems, which will improve efficiency and reduce security risk around redundant access.

As the IAM service is connected through the force’s personnel administration system, it enables their roles, responsibilities and access rights to move with them, whilst keeping them secure.

This is especially useful in policing as officers and staff need to access information, resources and knowledge that reside in a wide variety of different IT systems. Additionally, because of the nature of their work, officers and staff in forces often need to change roles, work in different locations or remotely, or even temporarily assigned to another force.

The IAM will also ensure new officers and staff can quickly get up-to-speed, as their role-based access rights will be assigned automatically as soon as they are entered into the force’s personnel system.

Previously, these processes were handled manually, with first-line staff needing to re-key and re-enter details across multiple systems. This often resulted in duplication and errors, which caused delays in officers being able to access the information they need.

A foundation for better collaboration

The new IAM service is also an essential vehicle for ensuring police forces can safely and securely share knowledge and information with each other and authorised partners, which will help enable better cross-force and cross-partner collaboration, save valuable time and deliver enhanced security for policing information.

Importantly, it also ensures these services and applications are inaccessible to unauthorised users.

Durham Constabulary is a territorial police force in the region of County Durham and the unitary authority of Darlington in the north-east of England. The force covers an area of 2,232 km² and has a population of over 590,000.  

The National Enabling Programmes (NEP) was created to introduce a secure platform and national standards that enable new ways of working and collaborating for the 43 police forces that make up policing across England and Wales.

The NEP’s transformation work is a vital cog in the delivery of the Policing Vision 2025. Developed by the Association of Police and Crime Commissioners (APCC) and the National Police Chiefs’ Council (NPCC). The Vision shapes decisions around transformation and how the police use their resources to help keep people safe and provide an effective, accessible and value for money service that can be trusted.

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